Get unstuck. Keep your source close.
Practical answers for the current Precidoc workspace. Email admin@rainc.tech if you need help.
Help decide what Pro should solve
Tell us your document type, the step that slowed you down, and the one improvement that would help most. This opens your email app; omit private documents and verification codes. We use real responses to prioritise features, without publishing invented demand or votes.
Share workflow feedbackThe file will not open
Use PDF with selectable text, DOCX, or UTF-8 TXT/Markdown. Check the stated file/page limits. Encrypted PDFs, macros, mismatched formats, and DOCX files with excessive expanded content are rejected. Export a clean copy or split the document, then choose Retry failed files.
A page has no extracted text
It may be a scan, an image, or a blank page. OCR is not available. Convert scans with a separate OCR tool you trust, then compare the text against the original. Use the finding’s source link to locate the affected page.
Export is disabled
Fill in the document title, resolve empty sources, and confirm the review checkbox on Preview & export. Every edit clears previous approval. A warning about version or PDF layout may remain: read it and verify the source.
What does registration add?
The demo allows one active document, up to 5 MB, 20 PDF pages, and 100,000 extracted characters. A verified Free account allows 10 documents, 5 files per batch, up to 15 MB/file, 200 pages/PDF, and 750,000 characters/file. It adds metadata, chunk settings, and JSON export. The tab also has a 50 MB/2 million character total memory budget. All files remain local; registration does not add cloud storage.
Verification or login is failing
Check the email address and inbox/spam folder. Request a fresh code if the previous one expired; the resend button shows its cooldown. Use Forgot your password for recovery. If the provider is unavailable, keep your input and retry. Support will never ask for your password or OTP.
How do I report a problem?
Include the action you tried, the visible error, browser/device, file format and approximate size, and whether it happened in the sample or your account. Remove personal content from screenshots. Do not attach the document unless support agrees on a separate secure handling process.